RETURNS/REFUND/CANCELLATION
POLICY
Please call customer service and let us know about
the problem. Our helpful staff will be happy to
assist you with any query you may have.
How to return goods
Confirmation of the “reason for return”
should be sent in writing to Big Poster Company,
Unit D, Fishers Grove, Farlington, PO6 1RN or
via email to sales@a3m.co.uk
within 5 working days of the receipt of goods
by client or his agent.
If the goods were refused due to damage in transit
or signed for as “DAMAGED UNCHECKED”,
the cost of return should be borne by the courier
company. Otherwise, the cost of the return will
be borne by the client and the goods will be repaired
or replaced (in extreme circumstances) should
the “reason for return” be found valid.
Big Poster Company will not refund goods that
are: a) undamaged and in good working order b)
repairable c) custom made, i.e. personalized d)
in the possession of the client for more than
5 working days without informing Big Poster Company.
In all cases Big Poster Company reserve the right
to repair or replace goods over refunding monies.
The address for any returns to be sent if this
is necessary, after speaking to one of our helpful
staff is as follows:
Big Poster Company, Unit D Fishers Grove, Farlington,
Hampshire, PO6 1RN.
Once clearance has been given by Big Poster Company,
please package securely and dispatch to the above
address. In some instances it may not be necessary
to return the item after you have spoken to a
member of staff so please always call us first.
This returns policy does not affect your statutory
rights.
Damaged goods
In the unlikely events of goods being received
damaged in transit, please ensure the recipient
signs for the goods as "damaged" or
"unchecked".
Refunds
In the event of a refund being requested a written
notification will be required stating the reasons
for this action. If justified a refund will be
made within 3 working days.
Cancellation
Due to the individual nature of printed graphics
cancellations may not be possible once production
has started. Please contact us as soon as possible
to arrange cancellation. If we have not commenced
printing you will only be liable for an admin
charge.
Call 02392 463852
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